{"id":15318,"date":"2022-11-03T12:31:09","date_gmt":"2022-11-03T12:31:09","guid":{"rendered":"https:\/\/htzshop.rs\/?page_id=15318"},"modified":"2026-07-10T13:41:33","modified_gmt":"2026-07-10T13:41:33","slug":"reklamacija-proizvoda","status":"publish","type":"page","link":"https:\/\/htzshop.rs\/?page_id=15318","title":{"rendered":"Reklamacija proizvoda"},"content":{"rendered":"\t\t
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Reklamacija proizvoda<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Pregled po\u0161iljke i reklamacija<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Prilikom preuzimanja po\u0161iljke molimo Vas da u prisustvu kurira proverite svoj paket i pregledate ga detaljno. Ukoliko na njemu ima vidljivih o\u0161te\u0107enja savetujemo Vam da ga ne preuzimate . U ovom slu\u010daju molimo Vas da nas kontaktirate putem sajta, telefonom na broj 035\/277-32-49<\/span><\/strong><\/a><\/span> ili nam po\u0161aljite e-mail na adresu reklamacije@htzshop.rs<\/span><\/a><\/span><\/strong> i navedete razlog zbog koga ste odbili preuzimanje po\u0161iljke. U najkra\u0107em mogu\u0107em roku obavesti\u0107emo Vas o daljem postupanju.<\/p>

Ukoliko ste primili po\u0161iljku i nakon otvaranja kutije ustanovili da isporu\u010dena roba ne odgovara naru\u010denoj, molimo Vas da nas, najkasnije u roku od 24 h od trenutka prijema po\u0161iljke, kontaktirate putem sajta, pozovete telefonom na broj 035\/277-32-49<\/span><\/strong><\/a><\/span>, ili po\u0161aljete e-mail sa svojim podacima na adresu reklamacije@htzshop.rs<\/span><\/a><\/strong> i opi\u0161ete detalje reklamacije. U najkra\u0107em mogu\u0107em roku obavesti\u0107emo Vas o daljem postupanju. Posla\u0107emo kurirsku slu\u017ebu da preuzme robu od vas a vama poslati poru\u010deni proizvod.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Obrazca za reklamaciju<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
\n\t\t\t\t\tKupac tako\u0111e mo\u017ee da izjavi reklamaciju zbog nesaobraznosti robe kao i zbog pogre\u0161no obra\u010dunate cene i drugih nedostataka. Kupac mo\u017ee da izjavi reklamaciju preuzimanjem obrazca za reklamaciju<\/a><\/strong><\/span> koji \u0107e popuniti i uz koji \u0107e prilo\u017eiti eventualne dokaze o nesaobraznosti na primer u vidu fotografije i sli\u010dno. Uredno popunjen obrazac treba poslati na Email reklamacije@htzshop.rs<\/span><\/a><\/strong> ili kontaktirati na telefon 035\/277-32-49<\/span><\/strong><\/a><\/span>, ili ga li\u010dno doneti u sedi\u0161te prodavca. Nakon \u0161to kupac prijavi reklamaciju elektronskim putem ovla\u0161\u0107eno lice kod prodavca je u obavezi da kupcu potvrdi prijem reklamacije u roku od 8 dana od njenog prijema. Prodavac \u0107e odlu\u010diti o reklamaciji kupca najkasnije u roku od 15 dana od prijema reklamacije a ukoliko iz objektivnih razloga nije u mogu\u0107nosti da odgovori u tom roku, ili ukoliko ne primi robu u navedenom roku, bez odlaganja \u0107e o tome obavestiti Kupca uz obavezu Prodavca da navede rok za re\u0161avanje reklamacije. Ukoliko je reklamacija osnovana i do\u0111e do raskida ugovora, prodavac \u0107e vratiti novac kupcu bez odlaganja, uplatom na teku\u010di ra\u010dun ili je zameniti za isti ili na zahtev kupca za drugi artikal iste ili ve\u0107e cene uz doplatu . Reklamaciju na nesaobraznost kupac mo\u017ee izjaviti u roku od 2 godine od dana kupovine proizvoda ili prijema robe, uz originalan ra\u010dun ili bilo koji drugi dokaz o kupovini robe. Ako nesaobraznost nastane u roku od 6 meseci od dana prelaska rizika na potro\u0161a\u010da, mo\u017ee se pretpostaviti da je nesaobraznost postojala u trenutku prelaska rizika na potro\u0161a\u010da.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Obaveza potro\u0161a\u010da<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Obaveza potro\u0161a\u010da je da se pridr\u017eava prilo\u017eenog uputstva za upotrebu i pravilnika o upotrebi.<\/p>

Potro\u0161a\u010d nema pravo na reklamaciju ako je nedostatak na proizvodu nastao njegovom krivicom, fizi\u010dko-hemijska o\u0161te\u0107enja pri upotrebi proizvoda ili nepravilno odr\u017eavanje robe. Potro\u0161a\u010d je du\u017ean da se pridr\u017eava svih uputstava iz deklaracije u pogledu namenske upotrebe proizvoda, njegovog \u010duvanja i sl.<\/p>

Proizvod koji se salje na reklamaciju mora biti \u010dist, uz uredno popunjen reklamacioni list i spakovan racun ili drugi dokaz o kupovini.<\/p>

OBRAZAC ZA REKLAMACIJU<\/strong><\/span><\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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